At Akrasaa Surgical, we are committed to delivering your orders safely, securely, and on time. As a manufacturer and supplier based in Pakistan, we specialize in shipping bulk orders of surgical, beauty, and fishing instruments to clients worldwide.

1. Order Processing

  • Production begins once an order confirmation and agreed deposit are received.
  • Processing time depends on order volume and customization requirements.
  • Standard production lead time for bulk orders is shared with the client before order confirmation.

2. Shipping Methods

  • All shipments are arranged through trusted international couriers and freight forwarders.
  • We offer air freight for urgent deliveries and sea freight for cost-effective bulk shipments.
  • Clients may also arrange their own freight forwarder if preferred.

3. Shipping Costs

  • Shipping charges are calculated based on order volume, weight, and destination country.
  • Costs are communicated to the client prior to dispatch.
  • In some cases, shipping may be billed directly by the courier or freight company.

4. Delivery Timeframes

  • Air Freight: Typically 7–10 business days after dispatch.
  • Sea Freight: Typically 20–35 business days after dispatch (depending on destination port).
  • Delivery timelines may vary due to customs clearance, international regulations, or unforeseen delays beyond our control.

5. Customs & Duties

  • All international orders are subject to customs clearance in the destination country.
  • Customs duties, import taxes, and other charges are the responsibility of the buyer.
  • Akrasaa Surgical is not liable for delays caused by customs processes.

6. Packaging & Handling

  • All products are carefully inspected and packed to ensure safe delivery.
  • Special packaging requirements can be arranged upon request (additional costs may apply).

7. Tracking & Support

  • A tracking number is provided once the order has been shipped.
  • Our support team assists clients with shipment updates until delivery is completed.

8. Damaged or Lost Shipments

  • While we ensure secure packaging, any loss or damage during transit should be reported to the courier company immediately.
  • Akrasaa Surgical will assist clients in filing claims with the courier or freight service provider.

9. Contact for Shipping Queries

For all shipping-related inquiries, please reach out to us:
📧 Email: info@akrasaasurgical.com